my Trend Micro Anti-Virus program subscription is about to expire.
how do I know?
there’s an auto generated email notification in my inbox and an alert in my system tray.
The problem: I don’t know which credit card they are planning to automatically charge. I don’t normally put internet purchases on auto-billing.
The solution (Plan A): I need to visit my online profile at their website and see where the charge will be going.
Except, there is no ‘edit/view billing information’ option available in my profile. Someone was really thinking on that one.
Plan B: call customer service and get some desk jockey to fire up their magic box and see which card is on file.
Except, there is no live person at the customer service option in the auto answer phone maze. It refers me to the webpage where they have a direct line number listed.
Except they don’t have a direct line (or any line) listed on that page.
Now, as a side effect of poking around their website, I find a page that shows the price for renewing a subscription.
Imagine my surprise disappointment when I discover (in keeping with big business ethical practices) the email in my inbox is offering me a ‘discounted’ renewal price that is greater than the price on the website.
so, if I click the link in the email for renewal I spend more money than if I go to their website and do it manually.
you liberals are probably wondering what the problem is here…….
Finale: when I finally get some idiot customer service professional on the phone and ask about the price disparity, the reply was ‘well that’s your choice’. The moral concept of a misleading email from a SECURITY COMPANY trying to take advantage of my trust was completely lost on this guy apparently.
Damn right its my choice. In fact, you moronic, foreign, phone politician it is my friggin choice to do business with your company AT ALL.
sigh… anyone want to recommend a good AV program?